How to Change Your Mobile Number on Taobao: A Detailed Guide

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Written By Sharline

Sharline is an expert on Chinese export trade. With 10 years of experience in the field of sourcing in China, she is familiar with all relevant regulations and laws about China's exporting. She loves to share her experiences with people and has written many helpful articles.

Taobao, China’s largest online shopping platform, has gained immense popularity worldwide. However, as an international user, you might encounter various challenges, including language barriers and the need to change your registered mobile number. Changing your mobile number on Taobao can be essential for security, account recovery, and seamless shopping. 

In this comprehensive guide, we’ll walk you through the step-by-step process of changing your mobile number on Taobao, ensuring that you can continue enjoying the vast array of products available on this e-commerce giant.

Introduction to Taobao

Before we delve into the process of changing your mobile number on Taobao, let’s take a moment to introduce Taobao itself. Taobao, operated by Alibaba Group, is China’s leading online marketplace. It’s a treasure trove of products, ranging from fashion and electronics to home goods and more. Taobao is known for its competitive prices, extensive seller selection, and a user-friendly platform that has made it a global shopping destination.

Why Change Your Mobile Number on Taobao?

You might wonder why changing your mobile number on Taobao is necessary. There are several compelling reasons to consider:

  • Enhanced Security: Keeping your contact information up to date enhances the security of your Taobao account. If you suspect any unauthorized access or have security concerns, changing your mobile number is a prudent step.
  • Account Recovery: In case you forget your password or encounter login issues, having access to your current and valid mobile number is crucial for account recovery. It’s your lifeline to regaining access to your account.
  • Communication: Your mobile number is essential for receiving notifications, order updates, and important messages related to your Taobao transactions. Staying informed about your purchases is vital for a smooth shopping experience.
  • Two-Factor Authentication (2FA): If you’ve enabled 2FA for your Taobao account, changing your mobile number may require updating this information to ensure a seamless and secure login experience.

Now that you understand the importance of keeping your mobile number current on Taobao, let’s proceed to the step-by-step guide on how to change it.

How to Change Your Mobile Number on Taobao

Follow these detailed steps to change your mobile number on Taobao:

Step 1: Log In to Your Taobao Account

Visit the Taobao website ( and log in to your Taobao account using your current mobile number and password. If you’ve forgotten your password or are experiencing trouble logging in, you may need to initiate the password reset process first.

Step 2: Access Your Account Settings

Once logged in, locate your username in the upper-right corner of the Taobao homepage. Hover over your username, and a dropdown menu will appear. Among the options presented, click on “Account Management” to access your account settings.

Step 3: Verify Your Identity

To proceed with changing your mobile number, Taobao will require you to verify your identity. The verification will involve sending a unique code to your current mobile number via SMS. Retrieve the verification code from your messages and enter it into the provided field to confirm your identity.

Step 4: Change Your Mobile Number

After successfully verifying your identity, Taobao will redirect you to a page where you can update your mobile number. Enter your new mobile number in the designated field. Be sure to select your country code from the dropdown menu to ensure accuracy.

Step 5: Confirm the Change

To complete the process, Taobao will send a verification code to your new mobile number. Keep an eye on your messages to receive this code. Once received, enter the verification code into the provided field to confirm the change. Taobao will validate the code, and once accepted, your mobile number on Taobao will be successfully updated.

Congratulations! You’ve now successfully changed your mobile number on Taobao. This means you will receive notifications, important messages, and updates related to your Taobao transactions on your new mobile number.

Tips and Troubleshooting

While changing your mobile number on Taobao is a straightforward process, here are some useful tips and troubleshooting steps to ensure a smooth experience:

  • Use a Valid Mobile Number: Ensure that the new mobile number you provide is valid and accessible. You’ll need it for verification and future communication.
  • Check for SMS: During the verification process, be vigilant about checking your SMS messages for the verification codes. Sometimes, there may be a time limit for entering the code, so prompt retrieval is essential.
  • Contact Customer Support: If you encounter any issues or have questions during the process, don’t hesitate to reach out to Taobao’s customer support for assistance. They are there to help you navigate any challenges you may encounter.
  • Keep Your Information Secure: Be cautious when sharing your mobile number and verification codes. Only use trusted devices and secure networks to access your Taobao account. Security is paramount in online transactions.


Updating your mobile number on Taobao is a straightforward yet crucial process that can enhance your account’s security and ensure you stay connected with important updates and notifications. Whether you’re a seasoned Taobao shopper or new to the platform, knowing how to change your mobile number is a valuable skill.

Remember that maintaining the accuracy of your contact information is not only essential for your online shopping experience but also for the overall security of your Taobao account. Taking a moment to ensure that your Taobao account is up to date is a small effort that can yield significant benefits in terms of security and convenience. Enjoy your seamless shopping experience on Taobao!